Terms and Conditions

Chapter I. General Provisions

Article 1 Purposes

These terms and conditions specify the rights, obligations, responsibilities and other requirements between users and the Seoul Metropolitan Government in using the integrated member service ("service") provided through the homepage of the Seoul Metropolitan Government (SMG).

Article 2 Effect and Change of Terms and Conditions

① These terms and conditions are notified on the SMG homepage or by other methods. These terms and conditions are effective when a user reads them and signs up to be a member of SMG homepage.
② The SMG may change any provisions in these terms and conditions as necessary. The changes are notified on the service screen to enable users to directly read the details of the changes.
③ If a user doesn’t want to accept the changes, the user can stop using the service and cancel membership. For continuing use of the service, it is considered that a user agrees with the changes. All changes are effective as specified above.
④ When a user agrees with these terms and conditions, these terms and conditions have priority on all activities of Seoul to provide service and use of service by users. All other matters not specified in these terms and conditions comply with laws of Korea including the Framework Act on Telecommunications, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., Review Regulations of Information Communication Ethics Committee, the Code of Ethics for Telecommunication and the Program Protection Act, and common commercial practices.

Article 3 Definitions

① The definitions of terms used in these terms and conditions are as follows:
1. 1. Users: members and non-members using the service provided by the SMG; obtaining access to the SMG homepage
2. 2. Members: those who have access to the SMG homepage, agree with these terms and conditions, have an ID and password and complete the real name verification process
3. 3. Non-Members: those who use the service provided by the SMG without signing up
4. 4. ID: combination of letters and numbers that a user selects to use the service and verify his/her status as a member, and which the SMG approves (only one ID is available per resident registration number)
5. 5. Password: combination of letters and numbers that a user makes to protect his/her privacy
6. 6. Cancellation of Service: the act that either the SMG or the user cancels the use of service
② The definitions of terms used in these terms and conditions shall comply with the definitions specified by service and relevant acts except for the definitions specified in Clause ① above.

Chapter II. Service Agreement

Article 4 Establishment of Service Agreement

The service agreement is made by the agreement of users on the terms and conditions and acceptance of the SMG on the request of users to use the service.

Article 5 Request of Service

Request of service is made as users complete the personal information section on the Member Subscription Form requested by the SMG in the Personal Information window of the SMG homepage.

Article 6 Acceptance of Request of Service

① The SMG accepts the request of service by users when users provide accurate personal information as specified in Article 5, unless there are any specific reasons to the contrary.
② For each of the following cases, the SMG has the right to reserve the acceptance or partially restrict service until the causes of service restriction are clarified:

1. if it is found that a user provides false information (including borrowed name, false name, or stealing a resident registration number) or there is any reasonable basis to suspect such behaviors; or
2. if it is admitted to do such acts by the SMG.

③ The SMG may refuse the acceptance of a service request from users in each of the following cases:
1. 1. if a user doesn’t apply for membership with his/her real name;
2. 2. if a user applies for membership under someone else’s name;
3. 3. if any content of the membership form is found to be false;
4. 4. if a user applies for membership to disturb the stability of society or harm traditional customs; or
5. 5. if any other requirements for membership specified by the SMG are not satisfactorily met.

Article 7 Change of Agreement

A member can see and change his/her personal information through the Personal Information Service at any time. Members shall update any change to their personal information, if applicable, and will be responsible for any problems caused by negligence of updates or changes.

Chapter III. Supply and Use of Service

Article 8 Use of Service

① The SMG provides service from when it accepts the request of service use from a user. However, some services are provided as of the designated date.
② If the SMG fails to start service due to business or technical errors, the SMG shall notify the service failure to members or publicly announce it on the site.
③ The service is available 24 hours a day, 365 days a year. However, service can be stopped for a certain period of time due to business or technical reasons and for a period specified by the SMG for the operating purposes including regular maintenance. In such cases, Seoul shall notify the temporal suspension of service in advance or immediately after suspension.
④ Service can be provide only to special members depending on the service provider’s request in some services, even for the members.
⑤ The SMG can divide the site into several sections and specify the time for use by section on the site. In such a case, the details shall be notified in advance.

Article 9 Change and Suspension of Service, and Storage and Use of Information

① Members acknowledge that the SMG shall not be liable for loss or deletion of messages that are saved in or transmitted by the SMG site, failure of message transmission or loss of other communication data caused by state of national emergency, power failure, or service facility failure beyond the control of the SMG or other force majeure.
② The SMG can stop service by notifying members one (1) week before the suspension of service if it is required to suspend the service due to difficulties in providing service. During such a period, the SMG shall not be liable for any inconvenience caused to members because the members fail to see the notice. The period of suspension notified in advance can be shortened or cancelled by reasonable basis. Furthermore, the SMG shall not be liable for loss or deletion of messages that are saved in or transmitted by the SMG site, failure of message transmission, or loss of other communication data caused by the suspension of service described above.
③ If it is required to stop the service permanently due to any reasons in the SMG, Clause ② above is applied. However, in such a case, the notice shall be posted one (1) month before.
④ The SMG can temporarily change, modify or stop the service after advance notice and shall not be liable for such change, modification or suspension of service to members or a third party.
⑤ The SMG has the right to suspend the service at its discretion if members infringe any provisions of these terms and conditions. In such a case, the SMG can restrict the access of the relevant member, and at its discretion, delete, in part or wholly, the contents that the member posts.
⑥ The SMG can suspend the use of service by a member who doesn’t use the service for a long time by notifying the suspension of membership for one (1) week by email or public announcement.

Article 10 Supply of Information and Advertising

① The SMG can provide a variety of information and advertisements to members by email, postal mail, SMS (short message service using a mobile phone), DM or messenger if it recognizes that it is necessary for members to use the service of its website. Members can refuse the acceptance of such information or advertisements.
② The SMG can post advertisements on its homepage, service window, or email related to service operation and considers that members who want to use the service agree to such posted advertisements.
③ The SMG shall not be liable for any loss or damage caused by participation of members in promotions by advertisers based on the advertisements posted on the service windows or through the service or by communication or trading between members and such advertisers.

Article 11 Deletion of Postings or Contents on Boards

① The SMG can delete any content that a member posts or writes on boards without advance notice in each of the following cases, and the SMG shall be responsible related to such deletions:
1. 1. if contents hurt the reputation of the SMG, other members or a third party by slandering or defaming;
2. 2. if contents infringe public order or traditional customs;
3. 3. if it is admitted that contents are connected to criminal behavior;
4. 4. if contents infringe the copyright of a third party or other rights;
5. 5. if contents are not suitable for the service by the SMG; or
6. 6. if contents infringe any regulations specified by the SMG or other relevant acts.
② The SMG can edit, move or delete any content posted on the site three (3) days after advance notice. If postings violate these terms and conditions or are commercial, illegal or indecent, or posted by members who cancel membership, the SMG can delete such postings without advance notice.
③ If postings are not effective as time goes by, and thus there is no reason to keep such postings, the SMG can delete such postings one (1) week after public announcement.

Article 12 Copyright of Postings

① Members shall have copyright of the postings that they post, and the SMG has the right to use them for other services.
② Members shall have the criminal or civil responsibility caused when the member’s posting infringes the copyright of a third party or of a program.
③ Members cannot commercially use data posted on the website of the SMG including processing or sales of data acquired while using the service.

Article 13 Ownership of the SMG

① The SMG has intellectual property rights and other rights related to service provided by the SMG, required software, images, marks, logos, design, service name, information or trademarks.
② Members cannot modify, lend, sell, distribute, reproduce, assign, resell, provide as collateral, or commercially use, in part or wholly, the property specified in Clause ① above unless otherwise specified by the SMG.

Article 14 Member Responsibility and Security

① Members shall provide true and complete information (member information) for membership to use the service. Furthermore, any change in member information shall be immediately updated.
② After the completion of the sign-up process to use the service, members will get an ID and password. For the management of ID and password,
1. 1. members shall immediately report to the SMG if a password or ID is used without the member’s approval; and
2. 2. members shall confirm logout whenever logging out.
③ Members acknowledge that they will not participate in the following behaviors;
1. 1. hurting others (including minors);
  1. A. stealing IDs, passwords or resident registration numbers of a third party or pretending to be a third party;
  2. B. falsely indicating any relationship with a third party;
  3. C. defaming a third party by distributing facts or false information to slander a third party;
  4. D. spreading false information to hurt a third party or give financial benefits to a third party or oneself;
  5. E. interrupting daily life of a third party by making expressions, sounds, writings or images causing shame, disgust or fear continuously delivered to a third party;
  6. F. profit-making behaviors using the service of the SMG without prior approval; or
  7. G. stealing and using the name that a third party uses for other telecommunication services;
2. 2. posting unnecessary or disapproved advertisements or promotional materials, recommending, posting or sending by email "junk mail," "spam," "chain letters," "plastering," or "pyramid schemes";
3. 3. posting or sending by email vulgar or obscene data, text, software, music, photos, graphics or video messages (contents);
4. 4. posting or sending by email content without copyrights (all rights including intellectual property rights);
5. 5. posting or sending by email software viruses to interrupt the functions of, destroy or block computer software, hardware, or electric communication devices;
6. 6. collecting or saving personal information of a third party including posting or sending by email data containing other computer codes, files or programs;
7. 7. gambling or meandering;
8. 8. distributing contents offering an act of prostitution or obscene act; or
9. 9. other illegal or unfair behaviors.
④ Members shall comply with these terms and conditions and provisions in relevant acts.

Article 15 SMG Responsibility

① The SMG shall enable its members to use the service immediately after members apply for service unless any specific reasons are otherwise stated.
② The SMG shall provide continuing and stable service in accordance with these terms and conditions.
③ In the case of any loss to members caused by the service from the SMG, the SMG shall be liable for those losses only provided that such losses are caused by the SMG intentionally or by serious mistake. The scope of responsibility is limited to normal compensation.
④ The SMG shall solve the complaints or opinions from members if those complaints or opinions are admitted to be reasonable. However, if quick response is not viable, the SMG shall notify the reasons and action plan to relevant members.
⑤ The SMG shall make every endeavor to protect the personal information of members, including sign-up information, in accordance with the relevant acts. The SMG shall comply with the provisions of Article 16 of these terms and conditions and relevant acts for the protection of personal information.

Article 16 Privacy Policy

① The SMG collects the information of members when members sign up and uses such information to provide the service specified in these terms and conditions and implement these terms and conditions.
② The SMG shall not disclose or distribute the information of members that it obtains to provide service, without the consent of members, to a third party nor use such information for commercial purposes. However, the provisions of this clause are not applicable in any of the following cases:
1. 1. if relevant organizations request the information for investigation in accordance with relevant acts;
2. 2. if the Information Communication Ethics Committee requests information; or
3. 3. if there is any request for information in accordance with the procedures specified in relevant acts.

Chapter V. Cancellation of Membership

Article 17 Cancellation of Membership and Restriction of Use

① Members shall cancel their membership on the website of the SMG.
② The SMG can request changes or changes to an ID or password of a member for security, ID policy or service reasons.
③ The SMG can cancel membership without prior notice in any of the following cases:
1. 1. if data provided by a member is found to be false including using false name or stealing the resident registration number of a third party;
2. 2. if a member is engaged in criminal acts;
3. 3. if a member plans to use or uses the service to hinder national or social benefits;
4. 4. if a member steals the ID or password of a third party;
5. 5. if a member hurts the reputation of a third party or causes disadvantages to a third party;
6. 6. if a member signs up with two IDs;
7. 7. if a member interrupts the healthy use of service including damaging service; or
8. 8. if a member infringes the terms and conditions for use of the service specified by the SMG or other relevant acts.

Chapter VI. Miscellaneous

Article 18 Fees and Paid Service

The service is basically free. However, the paid service and information specified by the SMG shall be excluded from free service.

Article 19 Assignment

Members can’t assign, give to a third party or provide as collateral, any rights to use the service or rights established by these terms and conditions.

Chapter VII. Indemnity

Article 20 Indemnity

The SMG shall not be liable for any loss of members caused by its service provided without fees unless otherwise such losses are caused by any serious mistake of the SMG.

Article 21 Exemption

① The SMG is exempted from responsibility related to supply of service if it can’t provide service due to natural disasters or force majeure.
② The SMG shall not be liable for any service failure caused by any reasons attributed to members.
③ The SMG shall not be liable for any loss caused by data acquired from the service or profits that members expect to get by using the service.
④ The SMG shall not be liable for reliability or accuracy of information, data or facts that members post on the website of the SMG.

Article 22 Competent Court

① For any disputes between the SMG and members related to service use, both parties shall make every endeavor to solve their disputes.
② Notwithstanding the provision in Clause ① above, if both parties fail to reach an amicable settlement, the court in Seoul makes the final decision as the competent court.

Article 23 Mileage

① The SMG can give points in accordance with the participation of members on the website. The points are called "Mileage."
② The SMG enables members to easily check their mileage.
③ The SMG can change the types of mileage and methods of mileage use by prior notice by selecting the services to provide ileage. However, mileage is not applied retrospectively in case of partial change of mileage service.
④ Members can use the benefits of their mileage (including SMS).
⑤ When members use their accumulated mileage, the mileage that is used is deducted. Mileage is continuously accumulated by the members’ use of the service.
⑥ SMG mileage is valid for two (2) years on the basis of the accumulation date. Mileage is automatically nullified after two (2) years and can’t be restored after nullification.

Addendum

Enforcement Date

These terms and conditions are effective as of June 19, 2006.